First Class International

First class international is untrackable. Once it’s been sent it’s out of our control. There is no way to track it and there is no proof of delivery or shipment. (That's why it’s so low cost!). It also doesn't have expedited brokerage, which means packages can "sit in customs" for up to 4-6 weeks. Although this is rare it does happen. Packages are sometimes not delivered at all (1% of cases), so this method is to be used at your own risk! However, it is generally fairly dependable, arriving with a week or two 95% of the time. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment. It is not a recommended service and only permitted for orders under $300.

All packages out of NYC go through the sorting station in Jamaica, NY - a suburb of NYC. This is not the same as Jamaica the country! If you see Jamaica on your tracking page it doesn't mean it is in the Carribean, rather that it has gone to the main international sorting station and is on its way to you.

What Do I Do If It's Late?

If it is past 90 days and your First Class package has not arrived please contact your local post office and customs agency to see if your package has arrived and you haven't been notified.
Often times, your post office has the package and wants you to pay the import tariffs before it hands it over

Priority Mail Express (EMS)

Priority Mail Express International service service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. Additional insurance, if necessary, is automatically calculated and added to your order. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.

There is basic tracking available with EMS packages but it is not unusual for there to be only a few scans on it's way to you!

All packages out of NYC go through the sorting station in Jamaica, NY - a suburb of NYC. This is not the same as Jamaica the country! If you see Jamaica on your tracking page it doesn't mean it is in the Carribean, rather that it has gone to the main international sorting station and is on its way to you.

What Do I Do If It's Late?

If you have not received your International Priority Express package within 5 business days, please contact your local post office and customs agency to see if your package has arrived there and you haven’t been notified.

Often times, your post office has the package and wants you to pay the import tariffs before it hands it over. 

If you are still unable to locate your order, please contact Adafruit Customer Support.