Troubleshooting

My kit is missing one or more parts, or parts arrived damaged.

Email [email protected] with your order number and a description of the trouble, and we’ll have a replacement part sent promptly!

The case I received is tan, not the pretty shade of blue in the pictures.

The case acrylic is covered in adhesive paper to prevent scratches in transit. Pull up one corner with a fingernail, and the rest should peel cleanly from there. (We get this question a LOT…don’t feel silly for asking!)

I need to diagnose a software or configuration problem, but can’t connect to the Raspberry Pi over WiFi.

The bottom of the case can be unlatched and swings open. Stand the case on its side, connect an HDMI or composite monitor and a keyboard or USB hub, and you can work with the system like a regular “desktop” Raspberry Pi to troubleshoot the issue.

Sometimes the paper jams in the printer, especially when printing inverse blocks of text.

Edit the file Adafruit_Thermal.py and look for this line (around line 53):

defaultHeatTime = 60

Replace '60' with a smaller number. Try decreasing it by 10 and repeating until the problem is resolved.

Text and graphics print very faint.

Edit the file Adafruit_Thermal.py and look for this line (around line 53):

defaultHeatTime = 60

Replace '60' with a larger number. Try increasing it by 10 and repeating until the output improves.
Last updated on 2017-02-21 at 07.11.31 PM Published on 2013-04-12 at 11.38.58 AM