It is possible to return items that are in re-sellable condition (not opened, not soldered, not on fire) within a certain timeframe!
|Domestic (US orders)||Returned 30 days or less from receipt||Refund or store credit|
|Domestic (US orders)||Returned more than 30 days from receipt of package||store credit only|
|Domestic and International||Opened items or items not in re-sellable condition||No returns accepted|
|International||30 days or less from date of shipment||refund or store credit|
more than 30 days from date of shipment
store credit only
We can only accept returns of unopened kits and products, within 30 days of receipt (for international orders, 30 days from shipment). Any returns after 30 days are in store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 30 days of payment.
- We will not accept returns of wearable PPE (masks, shields, gloves, etc.) and thermometers that require body contact.
- We do not accept returns from AdaBox subscriptions. This applies to both items within the Box and the full Box.
- Returns for Purchase Orders are store credit only.
Customers are responsible for return shipping costs unless the product arrives damaged or defective.
- For returns of items valued at $500 or more we charge a 5% re-stocking fee.
- We do not accept any returns from orders that are over 6 months old.
Contact us if you have any issues and we'll do our best to help you out!