# How do I return my order?

## Adafruit's Return Policy

Maybe you ended up not taking that workshop, or your project didn't need all those LEDs after all.  
  
It is possible to return items that are in re-sellable condition (not opened, not soldered, not on fire) within a certain timeframe!

We can only accept returns of unopened kits and products, within 30 days of receipt (for international orders, 30 days from shipment). Any returns after 30 days are in store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 30 days of payment. 

- We will not accept returns of wearable PPE (masks, shields, gloves, etc.) and thermometers that require body contact.
- We do not accept returns from AdaBox subscriptions. This applies to both items within the Box and the full Box.
- Returns for Purchase Orders are store credit only.
- Customers are responsible for return shipping costs unless the product arrives damaged or defective.

- For returns of items valued at $500 or more we charge a 5% re-stocking fee.
- We do not accept any returns from orders that are over 6 months old.

 

[Contact us](https://www.adafruit.com/contact_us) if you have any issues and we'll do our best to help you out!

# How do I return my order?

## How to return your items

To return your items please fill out the [contact form](https://www.adafruit.com/contact_us "https://www.adafruit.com/contact\_us") here.  
  
**Please contact us before returning any package!**   
  
We're reasonable people and we hope you are too... contact us if you have any issues and we'll do our best to help you out.  
  
Returns must be sent with trackable shipping and insurance - if we don't receive your return then we can't give you credit! We recommend UPS ground, well packaged, with plenty of tape.

https://youtu.be/uHzhnKGhI9Q


## Related Guides

- [Share your work with Adafruit Playground!](https://learn.adafruit.com/adafruit-playground-notes.md)
- [Accessing and Using Adafruit PCB Design Files](https://learn.adafruit.com/accessing-and-using-adafruit-pcb-design-files.md)
- [How to create an Adafruit account](https://learn.adafruit.com/how-to-create-an-adafruit-account.md)
- [How to use Blockly for Actions on Adafruit IO](https://learn.adafruit.com/how-to-use-blockly-for-actions-on-adafruit-io.md)
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- [How to manage saved payments on your Adafruit account.](https://learn.adafruit.com/how-to-manage-saved-payments-on-your-adafruit-account.md)
- [Share Your Project on Adafruit Show and Tell](https://learn.adafruit.com/show-and-tell.md)
- [How to make an educational purchase order in the US](https://learn.adafruit.com/how-to-make-an-educational-purchase-order-in-the-us.md)
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- [Creating and Maintaining Your AdaBox Subscription](https://learn.adafruit.com/creating-and-maintaining-your-adabox-subscription.md)
- [How Do I Locate a Local Distributor that Carries Adafruit Products?](https://learn.adafruit.com/how-do-i-find-a-local-distributor-for-my-products.md)