Tips to Help You Place your Support Post

Our technical support engineers will read your post and get back to you shortly. Our tech support team works with customers to get their products up and running. They also authorize replacements and refunds if needed.

Here are some tips to help you place your support post!

TIP 1: Specify Exact Parts

  • Tell us what product or project you are asking about and when you purchased it.
  • A link to the product page or Learn System guide from the Adafruit website is helpful!

TIP 2: Post Clear Photos

  • Please post in-focus, detailed pictures of the front and back of the parts/boards, as well as any connections to the board so that we can help troubleshoot.
  • You can add the photos by using the File Attachment tools on the bottom left corner of the page.
  • If your photos are too big, resize them to about 800px x 600px.

TIP 3: Use the [code] Tag When Posting Code or Error Messages

  • For software issues, please post the complete text of your IDE's error message. Please use the [code] tag when posting error message as well as code.
  • If you are having trouble with a code sketch, please post or link to your entire source code.
  • Again, please use the [code] tag when posting code, error messages, or anything else where the format of plaintext is essential to communicating your question.

TIP 4: For Learn System Projects, Make Sure to Specify Exact Page and Step Where You Need Help!

  • If you are building a project from the Adafruit Learning System, please post a link to the page you're having difficulty with, as well as listing the specific Step on the page that has you stumped.
  • From time to time, components and projects need to evolve and adjust to suit new software and available parts.
  • Knowing precisely where you could use more help allows us to improve the Guide to help everyone in the community!

Do you have an Arduino-related question?

If you have Arduino questions please take a moment to review our guide on how to get the best answers to your questions!

Do you have a basic Beaglebone Black / Raspberry Pi / Linux OS installation/maintenance/setup question?

Adafruit offers a broad range of accessories for Raspberry Pi and BeagleBone Black single board computers (among others). Our engineers help you with any questions you have about Adafruit products, but do not provide general Linux OS installation/use support.

For help with setting up and using Linux OS options on your Pi and BeagleBone Black, please visit the forums for those specific platforms here:
Last updated on 2017-04-06 at 04.31.04 PM Published on 2014-07-21 at 12.55.16 PM