It's easy to get assistance with your Adafruit purchases on the Adafruit Customer Support Forums!

Adafruit Industries offers support for customers in a variety of ways. In order to meet customers' needs efficiently and respond quickly, we have separated technical support from customer support.

100% of Adafruit technical support is provided by our dedicated team of engineers and staff in the public Adafruit customer forums. We monitor each Forum to answer your questions immediately, and our community of experts may also chime in to offer additional tips, tricks and how-tos.

Are you ready? Let's go!
Click here to visit the Adafruit customer support forums.

STEP 1: Create or Log In to your Adafruit Account

  • An Adafruit Account is required to post in the Forums.
  • It is easy to create one if you don't have one yet by clicking the "SIGN IN" link on the top right corner of the site.
  • Or click here for the direct link to the SIGN UP page.

STEP 2: Select Appropriate Forum

  • We have created Forums (Categories) and Subforums (Subcategories) for our major topics and products. Please take a moment to scan through the list to make sure you are posting your question in the best place.
  • One helpful tip: search for the question you'd like to ask in the search box next to "ADAFRUIT CUSTOMER SUPPORT FORUMS", to see which Forum or Subforum pops up the most frequently. (Adafruit staff and engineers will review your post wherever you place it.)
  • For best response time, please do not piggyback on an existing topic!

    Please create a new post in the forums instead of attaching it to a similar issue. This notifies our technical support engineers to respond to your specific tech issue.

    If you do see other threads with similar questions or issues, referring to them can help and is greatly appreciated!
Not sure which Forum fits your question, or have a general question?
No problem! Post your question in the GENERAL PROJECT HELP, and make your question as specific as you can.

STEP 3: Create a New Topic

  • In your message, tell us what product you need assistance with. (A link to the catalog page or Learn System guide is super helpful.)
  • If it is a problem with a kit, describe precisely the problem you are having -- specific the parts, stage of assembly, and/or how you tested the completed project.
  • Post clear photographs of the front and back of the parts/boards, as well as any connections that we can help you troubleshoot. Sometimes a photo is worth 1000 words and will help our experienced engineers spot any issues instantly!
Check out the next page of the guide for further suggestions for posting your question:
"Tips to Help You Place your Support Post"

This guide was first published on Jul 21, 2014. It was last updated on Jul 21, 2014.

This page (Need Help with an Adafruit Product or Project?) was last updated on Jul 17, 2014.

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