All information regarding your AdaBox is accessible and can be managed by logging in to your Adafruit account and clicking Subscriptions on the left side of the page.

Choose the subscription you would like to manage and click Manage your AdaBox subscription.

From here you will be able to:

  • Review your subscription status.
  • Cancel your recurring subscription.
  • Update your preferred subscriber email, payment method (both credit card and billing address) and delivery address.
  • View your subscription order history.
  • Update your payment method (both credit card and billing address) for a gift subscription to turn the gift subscription into a recurring subscription.

Recurring Subscription:

Gift Subscription:

How do I cancel my recurring subscription?

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription by the recurring subscription you'd like to cancel.

Under the Status section click Cancel Subscription and confirm cancellation in the pop-up.

You can create a new subscription here or read below for steps to re-activate within your account.

If your order has already been authorized for payment, which occurs about two weeks before shipment, the cancellation will go into effect after the shipment of that order.

How do I reactivate my canceled recurring subscription? 

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription by the cancelled recurring subscription you'd like to reactivate. 

Confirm the Payment Method (both credit card and billing address) and Shipping Address associated with the cancelled subscription are up to date and then click Reactivate Subscription under the Status section to reactivate your cancelled AdaBox subscription.

How do I change the email address associated with my subscription?

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription.

Under the Subscriber Email section click change, enter your preferred email address then click Save.

How do I change the payment method associated with my subscription?

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription by the subscription you wish to update.

Click change under the Payment Method section and select your preferred payment method. 

Click Add New Credit Card if your preferred payment does not automatically appear. Enter your card information according to the prompts. 

You may notice a drop down option for the billing address associated with the new card you are entering if the address is already associated with your main Adafruit account. You can either select the appropriate billing address from the drop down which will auto fill the billing address section or you can select New Address and enter the billing address information associated with the new card. 

After completing the form click Save New Credit Card.

How do I change the Shipping Address associated with my subscription?

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription by the subscription you wish to update.

Click change under the Shipping Address section and select your preferred shipping address if it is already associated with your Adafruit account or click Add a new address to add a new shipping address.

Select the Make this your default address option if you would like this new shipping address to be applied across the entirety of your Adafruit account.

Select the Use this Address for Subscription Deliveries if you want this new shipping address to be applied only to your AdaBox subscription

How do I view my AdaBox order history?

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription by the subscription you wish to view the order history for. Scroll to the bottom to find the Order History section. From here you can:

  • Determine the order number(s) associated with each AdaBox available throughout the duration of your active subscription, including the order number associated with the creation of your subscription.
  • See the date each order was created.
  • Keep track of each AdaBox order's status.
  • Keep track of them amount you have been charged.
  • Access order details and invoices.

Click on your order number or on Order Details to learn more about each AdaBox order.

Click on Invoice to see each AdaBox invoice.

How do I turn my gift subscription into a recurring subscription?

Log in to your Adafruit account, click Subscriptions and click Manage your AdaBox subscription by the gift subscription you'd like to turn into a recurring subscription. Click Payment Methods to select the payment method of your choice for the recurring subscription.

Select your preferred saved payment method or click Add New Credit Card if your preferred payment does not automatically appear. Enter your card information according to the prompts.

You may notice a drop down option for the billing address associated with the new card you are entering if the card is already associated with your main Adafruit account. You can either select the appropriate billing address from the drop down which will auto fill the billing address section or you can select New Address and enter the billing address information associated with the new card. 

After completing the form click Save New Credit Card.

This guide was first published on Sep 26, 2018. It was last updated on Sep 26, 2018.
This page (How do I manage my subscription?) was last updated on Sep 25, 2020.