Next, let’s set up your Zendesk alert. Go to the Zendesk > Tickets > CreateTicket Choreo page and, as you did for FedEx, put in your Zendesk credentials and whatever subject and body text you’d like for your alert. Once again, you’ll find that the code for running the Choreo has been generated further down the page. Since you’ve already set up most of your Arduino sketch with your FedEx code, you’ll only need to add a few more lines to bring in the Zendesk functionality. From void loop() in the generated Zendesk code, copy the following lines (note that the inputs in the code below have been replaced with placeholders):
TembooChoreo CreateTicketChoreo(client);
// Invoke the Temboo client
CreateTicketChoreo.begin();
// Set Temboo account credentials
CreateTicketChoreo.setAccountName(TEMBOO_ACCOUNT);
CreateTicketChoreo.setAppKeyName(TEMBOO_APP_KEY_NAME);
CreateTicketChoreo.setAppKey(TEMBOO_APP_KEY);
// Set Choreo inputs
String EmailValue = "PLACEHOLDER";
CreateTicketChoreo.addInput("Email", EmailValue);
String SubjectValue = "Delivery Alert";
CreateTicketChoreo.addInput("Subject", SubjectValue);
String PasswordValue = "PLACEHOLDER";
CreateTicketChoreo.addInput("Password", PasswordValue);
String CommentValue = "Your package was just delivered!";
CreateTicketChoreo.addInput("Comment", CommentValue);
String ServerValue = "PLACEHOLDER";
CreateTicketChoreo.addInput("Server", ServerValue);
// Identify the Choreo to run
CreateTicketChoreo.setChoreo("/Library/Zendesk/Tickets/CreateTicket");
// Run the Choreo; when results are available, print them to serial
CreateTicketChoreo.run();
while(CreateTicketChoreo.available()) {
char c = CreateTicketChoreo.read();
Serial.print(c);
}
CreateTicketChoreo.close();
and paste them into your sketch in the Arduino IDE after
TrackByNumberChoreo.close();
from the FedEx Choreo.
To make sure that the Zendesk ticket is created only if the package is delivered, we want to make the running of the Zendesk Choreo dependent on the FedEx Choreo’s returning True. To do this, we need to do two things. First, we'll store the FedEx response in a variable called “delivered” by declaring
boolean delivered;
before
while(TrackByNumberChoreo.available()) {
and then replacing the lines
char c = TrackByNumberChoreo.read(); Serial.print(c);
with
boolean delivered = TrackByNumber.readStringUntil('\x1E');
delivered.trim();
Second, let’s enclose the CreateTicket lines that we just added in a conditional:
if(delivered == true){
Now, the FedEx TrackByNumber Choreo will run whenever someone trips your sensor, it will return whether or not the package has been delivered and save the response as a variable, and that variable will be checked to determine whether or not a Zendesk ticket should be filed. Your code should look like this (the individual inputs that you provided will be different, of course):
/* Setup shield-specific #include statements */
#include <SPI.h>
#include <WiFi.h>
#include <WiFiClient.h>
#include <Temboo.h>
#include "TembooAccount.h" // Contains Temboo account information
WiFiClient client;
int numRuns = 1; // Execution count, so this doesn't run forever
int maxRuns = 10; // Maximum number of times the Choreo should be executed
void setup() {
Serial.begin(9600);
// For debugging, wait until the serial console is connected.
delay(4000);
while(!Serial);
int wifiStatus = WL_IDLE_STATUS;
// Determine if the WiFi Shield is present.
Serial.print("\n\nShield:");
if (WiFi.status() == WL_NO_SHIELD) {
Serial.println("FAIL");
// If there's no WiFi shield, stop here.
while(true);
}
Serial.println("OK");
// Try to connect to the local WiFi network.
while(wifiStatus != WL_CONNECTED) {
Serial.print("WiFi:");
wifiStatus = WiFi.begin(WIFI_SSID, WPA_PASSWORD);
if (wifiStatus == WL_CONNECTED) {
Serial.println("OK");
} else {
Serial.println("FAIL");
}
delay(5000);
}
Serial.println("Setup complete.\n");
}
void loop() {
if (numRuns <= maxRuns) {
Serial.println("Running TrackByNumber - Run #" + String(numRuns++));
TembooChoreo TrackByNumberChoreo(client);
// Invoke the Temboo client
TrackByNumberChoreo.begin();
// Set Temboo account credentials
TrackByNumberChoreo.setAccountName(TEMBOO_ACCOUNT);
TrackByNumberChoreo.setAppKeyName(TEMBOO_APP_KEY_NAME);
TrackByNumberChoreo.setAppKey(TEMBOO_APP_KEY);
// Set Choreo inputs
String AccountNumberValue = "PLACEHOLDER";
TrackByNumberChoreo.addInput("AccountNumber", AccountNumberValue);
String PasswordValue = "PLACEHOLDER";
TrackByNumberChoreo.addInput("Password", PasswordValue);
String TrackingNumberValue = "123456789012";
TrackByNumberChoreo.addInput("TrackingNumber", TrackingNumberValue);
String MeterNumberValue = "PLACEHOLDER";
TrackByNumberChoreo.addInput("MeterNumber", MeterNumberValue);
String EndpointValue = "test";
TrackByNumberChoreo.addInput("Endpoint", EndpointValue);
String AuthenticationKeyValue = "PLACEHOLDER";
TrackByNumberChoreo.addInput("AuthenticationKey", AuthenticationKeyValue);
// Identify the Choreo to run
TrackByNumberChoreo.setChoreo("/Library/FedEx/TrackingAndVisibility/TrackByNumber");
TrackByNumberChoreo.addOutputFilter(“delivered”, “/SOAP-ENV:Body/CompletedTrackDetails/TrackDetails/StatusDetail/Location/Residential”, “Response”)
// Run the Choreo; when results are available, print them to serial
TrackByNumberChoreo.run();
boolean delivered;
while(TrackByNumberChoreo.available()) {
boolean delivered = TrackByNumber.readStringUntil('\x1E');
delivered.trim();
}
TrackByNumberChoreo.close();
if(delivered == true){
TembooChoreo CreateTicketChoreo(client);
// Invoke the Temboo client
CreateTicketChoreo.begin();
// Set Temboo account credentials
CreateTicketChoreo.setAccountName(TEMBOO_ACCOUNT);
CreateTicketChoreo.setAppKeyName(TEMBOO_APP_KEY_NAME);
CreateTicketChoreo.setAppKey(TEMBOO_APP_KEY);
// Set Choreo inputs
String EmailValue = "PLACEHOLDER";
CreateTicketChoreo.addInput("Email", EmailValue);
String SubjectValue = "Delivery Alert";
CreateTicketChoreo.addInput("Subject", SubjectValue);
String PasswordValue = "PLACEHOLDER";
CreateTicketChoreo.addInput("Password", PasswordValue);
String CommentValue = "Your package was just delivered!";
CreateTicketChoreo.addInput("Comment", CommentValue);
String ServerValue = "PLACEHOLDER";
CreateTicketChoreo.addInput("Server", ServerValue);
// Identify the Choreo to run
CreateTicketChoreo.setChoreo("/Library/Zendesk/Tickets/CreateTicket");
// Run the Choreo; when results are available, print them to serial
CreateTicketChoreo.run();
while(CreateTicketChoreo.available()) {
char c = CreateTicketChoreo.read();
Serial.print(c);
}
CreateTicketChoreo.close();
}
}
Serial.println("\nWaiting...\n");
delay(30000); // wait 30 seconds between TrackByNumber calls
}
Page last edited March 08, 2024
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